Returns, cancellations and refunds

Last updated 22 October 2026

Returns

Soap is a personal care product, so we can't accept returns of bars that have been opened or used.

Damaged or wrong items

If your parcel arrives damaged, or has the wrong soap, message us within 48 hours of delivery with your order number and an unboxing video. Once we've checked it, we'll send a replacement at no cost, or refund that item if we're out of stock.

Cancelling an order

You can cancel any time before we ship by messaging us with your order number. We refund the full amount. Once an order has shipped, it can't be cancelled.

How refunds are paid

Refunds go back to the same UPI account, card or bank account you paid with, through PhonePe. They usually reach you within 5–7 working days after we approve them.

Failed payments

If money was taken but your order shows as unpaid, the bank or PhonePe returns it on its own, usually within 5–7 working days. Message us with your order number if it doesn't arrive.